Returns & Refunds

Our Commitment to Your Satisfaction

We are committed to providing quality products. We believe in the effectiveness of our HeatMaster Cup Coaster and recommend using them for at least 14 days before considering a return. If you are not satisfied with your purchase after this period and within our 60-day money-back guarantee, please contact us at cecilroycontact@gmail.com.

Cancellation Policy
Changes or cancellations to an order must be made within 24 hours of placing the order. After this time, we may not be able to accommodate your request, as the order will have entered the processing phase. If you cancel your order within 24 hours, we will process your refund within 7 business days.

60-Day Money-Back Guarantee
We are confident in the performance of our HeatMaster Cup Coaster. We encourage you to try it for at least 14 days to fully experience its benefits. If you are still unhappy with your purchase and wish to return it, you may do so within the 60-day period covered by our money-back guarantee. Please note that shipping fees (if applicable) are non-refundable.

To initiate a return, please contact our support team by filling out the form on our Contact Us page or by emailing us directly at cecilroycontact@gmail.com. To expedite your return, please provide your Order Number or the Name and E-Mail Address used to place the order.

Damaged Items
We take great care in packaging our products to prevent damage during shipping. An item is considered damaged if it has a defect or is physically broken. Damaged packaging, such as dented boxes, with an intact product inside is not considered damage.

If your item arrives damaged, please notify us within 72 hours of delivery. To report a damaged item, email us at cecilroycontact@gmail.com with a clear photo of the damage. We will determine if you are eligible for a replacement at no cost to you. We do not refund, replace, or accept returns for items damaged through normal use, wear and tear, or misuse.

Shipping and Delivery
While we strive to deliver your order promptly, we cannot be held responsible for any shipping or delivery delays beyond our control, including those caused by the courier, customs, or other factors. If you experience problems with your delivery, please contact the courier directly for assistance. We are not responsible for lost, stolen, or delayed packages.

Incorrect Shipping Address
It is the customer's responsibility to ensure the correct shipping address is provided at checkout. If the address is incorrect and we are not notified within 24 hours of placing your order, you will not be entitled to a resend or a refund.

Please note that we reserve the right to modify this Refund Policy at any time. It is the customer's responsibility to review the most recent version before purchasing and using our products. By purchasing and using our products, customers indicate their acceptance of this Refund Policy.